When the HVAC in my house stopped working in the summer heat, I was a little anxious to call around to see how much it would set me back and just how long I was going to have to sweat it out before someone could even come out. When I contacted ALCO, they were at my house the next day. The owner explained to me all my options, what was necessary, and what wasn't. We decided on putting in a brand new system inside and outside. Within a week, my house was back to being comfortable, and my electric bill has even gone down. The owner still checks in every now and then to make sure things are going well and I have no issues. Highly recommend to anyone looking for fast, personal service that doesn't make you feel like just an order number.
- Liz B.
The owner of ALCO Services, Mr. Austin Lowe, is a lifesaver! I knew from a previous job that great customer service was important to him but when I had an HVAC emergency in the middle of an evening snowstorm he dropped everything and came calling... not leaving until the fix was complete and the heat was back on (he rolled out of our driveway at 2am in the morning!) Wow. When it came time to replace our downstairs heat pump system this year there was only ONE company we were going to call. Thank you, Austin! Don't hesitate to call ALCO Services - fair pricing, quality equipment, and GREAT customer service!
- Dave D.
Took a nice nap a couple weeks ago on a lazy Sunday to wake up to an extremely hot house. Checked the thermostat, low and behold my a/c that was set at 70 said the house was 80 degrees and climbing. After doing some tinkering myself and trying to figure out the problem, I gave up troubleshooting and called ALCO Services. Austin was at my house within an hour, working in the dark and quickly figured out the problem. He had us up and running within two hours. With great customer service, affordable pricing, and expert knowledge, ALCO is our HVAC company for life. I was able to get to sleep in a decent temperature and woke up to a cool 70 degree home. Thank you, Austin!!